Returns & Refunds Policy

Last updated: October 16, 2026

This policy applies to purchases from Tubs&Baths, operated by Innovative Links Corp, DBA Tubs&Baths.

30-day return window

You may request a return within 30 calendar days of delivery. Eligible items must be unused, uninstalled, unmodified and in their original condition, with all parts, accessories, manuals and original protective packaging. Proof of purchase is required. Opening the packaging to inspect an item does not by itself make it ineligible.

How to request a return

1. Contact us through our Contact Us page with your order number, the item you wish to return and your reason.
2. For damage, defects, missing parts or an incorrect item, include clear photographs of the product, packaging and shipping label.
3. Wait for our return authorization and the correct return address before shipping. Return locations may vary by item; do not send items to the manufacturer or any address without our instructions.
4. Ship an authorized return within 14 calendar days of receiving authorization. Pack it securely and keep the tracking number and proof of shipment.

Damaged, defective or incorrect items

Inspect your delivery before installation and contact us promptly if something is damaged, defective, missing or incorrect. Please report visible shipping damage within 48 hours where possible so we can assist with carrier claims. This request does not remove rights relating to concealed damage or defects discovered later.

Do not install a visibly damaged or incorrect item. Keep the packaging while we review the issue. For a verified defect, shipping damage or fulfillment error, we will arrange an appropriate replacement, missing part or refund and cover necessary authorized return shipping. If a refund is the agreed resolution, we will also refund the applicable original shipping charge for the affected item.

Return shipping and freight items

For a change of mind, an incorrect size chosen by the customer or another return unrelated to our error, the customer pays return shipping. Any original shipping charge actually paid is non-refundable for these returns, except where required otherwise. We do not deduct an undisclosed original shipping charge from an order that qualified for free shipping.

Bathtubs, vanities, ceramic fixtures and other large or fragile products may require palletized freight, protective packaging and a scheduled collection. Contact us before arranging a freight return. We will explain any customer-paid carrier or collection cost before you agree to it. Trackable shipping and appropriate insurance are recommended.

Items that cannot be returned for change of mind

• Installed, used, altered or customer-damaged items.
• Made-to-order, personalized or custom-cut items, where the restriction was clearly disclosed before purchase.
• Items clearly identified as final sale before purchase.
• Items missing essential parts or protective packaging that prevents safe return, unless the issue was present on delivery.

Regular promotional or sale-priced products remain eligible unless specifically marked final sale before purchase. These change-of-mind exclusions do not prevent us from addressing a defective, damaged or incorrectly supplied product.

Refunds

After receiving your return, we will inspect it and normally notify you of the outcome within 5–7 business days. Approved refunds will be issued to the original payment method within 5 business days of approval. Banks and payment providers may take an additional 3–10 business days to display the credit.

For cash-on-delivery purchases, we will agree a suitable refund method directly with the purchaser. We will not ask you to provide full card details through the contact form.

We do not charge a standard restocking fee for an eligible return. If an item is returned used, incomplete or damaged for reasons unrelated to our error, we will explain the issue and any proposed adjustment before processing the return. If a refund has not appeared after the stated period, contact your payment provider and then contact us with your order number.

Exchanges and cancellations

Exchanges depend on availability. Contact us before returning an item; we may process a return and a separate new order. To cancel an order, contact us as soon as possible. If the order has not entered fulfillment, we will cancel it and refund the amount paid. Once dispatched, the return process applies. Any special cancellation restriction for a custom order must have been disclosed before purchase.

Installation and warranty issues

Check measurements, compatibility and condition before installation. After installation, contact us about defects or any applicable manufacturer warranty rather than shipping the product without instructions. Installation does not automatically remove rights relating to a genuine defect. Damage caused by improper installation, misuse or unauthorized modification is not covered by our change-of-mind return policy.

Contact us

For return authorization or refund assistance, use our Contact Us page. Include your order number so we can locate your purchase.

This policy does not limit rights or remedies that cannot be excluded under applicable law. The policy shown when your order was placed applies to that order.